Goel & Anderson goes straight to the top to work through a problem 

1047straighttotop.jpgGoel & Anderson arranged meetings with key, senior-level representatives of U.S. Citizenship and Immigration Services to discuss that agency’s handling of the immigration cases filed by a client on behalf of its employees.  Our client, one of the foremost users of several employment-based immigration categories, had noticed a worrisome trend—for months they had been subjected to pervasive and overbroad requests for evidence (RFEs) from USCIS Adjudications Officers.  Worse, they had experienced a significant drop in their approval rates, negatively impacting their business plans as well as employee morale.  

Goel & Anderson was retained to figure out what was going on.  Working through our established contacts, we arranged an exceptionally uncommon series of in-person meetings and telephonic dialogues with policy-makers at the highest levels of USCIS headquarters and its regional Service Centers.  We presented the client’s concerns in a guided, objective, and persuasive manner and illustrated the inconsistencies and problems in the agency’s handling of the subject cases.  Through our efforts, the client was invited to provide USCIS with a detailed proposal (authored by Goel & Anderson) suggesting evidentiary guidelines that would satisfy the agency’s need to ensure accurate adjudications but not burden the client’s operations unduly with excessive documentation.  We also determined that a good strategy going forward to reverse the pattern of frequent, over-broad RFEs was an open line of communication that kept USCIS informed of the client’s business practices, which would help maintain confidence in its immigration programs and substantiate its filings using normal business procedures. 

As a result of our intervention, USCIS adjudication of the client’s cases is more predictable with approvals normally based on the evidence provided at the time of the initial filing.  Furthermore, the key issues raised by Goel & Anderson in the presentation and proposal appear to have resonated throughout USCIS and had a significant impact on guidance issued by USCIS headquarters to field operations managing the adjudications process. 

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